Refund Policy

Thank you for supporting the mission of Kashi Vrindavan Gaudham, a venture of Nirmal Sahara. We value your contributions and strive to ensure transparency and trust in all our interactions. This Refund Policy outlines the circumstances under which refunds may be provided for donations made through our website.

  1. General Policy on Donations
    1. Donations made to Kashi Vrindavan are voluntary and intended to support the welfare and care of cows, calves, oxen, and related activities undertaken by Nirmal Sahara.
    2. Donations are generally non-refundable as they are immediately allocated towards ongoing and planned initiatives.
  2. Circumstances for Refunds
      Refunds may be considered in the following cases:
    1. Duplicate Transactions:
      1. If a donor unintentionally makes multiple payments for the same intended donation, on request, we will process a refund for the duplicate transaction upon verification.
    2. Technical Errors:
      1. If a technical issue during the payment process results in an error, such as an incorrect amount being charged or failure to receive a receipt, a refund may be issued upon review.
  3. Refund Request Process
    1. Donors must submit a refund request within 7 days of the transaction date.
    2. The request should include:
      • Full name of the donor
      • Transaction ID or receipt number
      • Date and amount of the donation
      • Reason for the refund request
      • Email: info@kashivrindavan.org
      • Phone: +91 9810123738
  4. Processing Refunds
    1. Refunds will be processed only after thorough verification of the request and supporting details.
    2. Approved refunds will be credited back to the original payment method used by the donor.
    3. The processing time for refunds may vary depending on the payment gateway and bank involved, typically taking 7-14 business days.
  5. Exceptions to Refunds
      Refunds will not be provided for:
    • Donations made in good faith and utilized for their intended purpose.
    • Any third-party processing fees or charges incurred during the transaction.
    • Nirmal Sahara reserves the right to decline refund requests that do not meet the criteria outlined in this policy.
  6. Contact Information
      For any questions or concerns regarding this Refund Policy or to initiate a refund request, please contact us:
    • Email: info@kashivrindavan.org
    • Phone: +91 9821002635
    • Address: 102 Competent House, F14 Connaught Place, New Delhi: - 110001